FAQ: Pigtato Plush: Guinea Pig Plush and Enamel Pins
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why is shipping not available in my country?

We’re very sorry, but due to the complexities of overseas shipping, we’ve had to limit shipping to only four locations: US, Canada, New Zealand and Australia.

Last updated: January 30, 2023 15:09

How big is Pigtato?

Pigtato is around 12 inches long, 6 inches tall and 6 inches wide.

Plush accessories around 6 inches long (the strawberry is slightly smaller).

Last updated: January 30, 2023 15:13

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: June 2023

Shipping dates for items are as follows: APRIL 2023: Plush, some pin designs, shirts, food, and treat tote. JUNE 2023: Orders containing the following pins: running strawberry pigs, popcorn pig, super wheek pin set.

Last Updated At: 03/19/23
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Terms and Conditions

All surveys, addresses and credit card information must be entered correctly by December 31st, 2023. If you do not fill out your survey, correct address, or correct cc information by that deadline, funding from your pledge will be considered a donation to the project. We will not fulfill orders from Backerkit past the year end deadline. Thank you for understanding!

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